Telford Boiler and Plumber Services offer fast, reliable plumbing and heating support with priority access when you need it most. Our membership plans give you priority attendance, reduced costs, and annual servicing benefits.
Essential Plan — £9.99/month
Essential plumbing support with faster access to a trusted local engineer.
Included:
- Access to a plumber within 24 hours for urgent plumbing issues
- Priority booking over non-members
- No plumbing callout charge during working hours (Max 3 call outs included within 12 months)
- One annual plumbing inspection
- 10% discount on labour charges
Not Included:
- Labour charges for repairs
- Parts and materials
- Heating or boiler repairs
- Out-of-hours labour and call outs
- Installation or upgrade works
- Shower pumps, booster pumps, or macerator units (diagnosis only included)
Protect Plan — £19.99/month
Plumbing + heating support with annual servicing included.
Included:
- Access to a plumber or heating engineer within 24 hours for urgent issues
- Priority booking
- No plumbing or heating callout charges during working hours (Max 5 call outs included within 12 months)
- One annual boiler service
- One annual plumbing inspection
- First 30 minutes labour included per emergency visit (Max 5 call outs within 12 months)
- 10% discount on additional labour charges
Not Included:
- Parts and materials
- Labour beyond the first 30 minutes
- Out-of-hours emergency labour
- Boiler replacements or system upgrades
- Installation works
- Shower pumps, booster pumps, or macerator units (diagnosis only included)
Complete Plan — £29.99/month
Full priority support with 24/7 emergency access.
Included:
- 24/7 emergency access to a plumber or heating engineer
- Priority booking
- No plumbing or heating callout charges (Max 6 call outs included within 12 months)
- One annual boiler service
- One annual plumbing inspection
- First 1 hour labour included per emergency visit (Max 6 call outs included within 12 months)
- £100 annual parts allowance
- 15% discount on additional labour charges
Not Included:
- Labour beyond the first included hour
- Parts above the £100 annual allowance
- Boiler replacements
- Full heating system installations
- Bathroom renovations or upgrades
- Shower pumps, booster pumps, or macerator units (diagnosis only included)
Membership Terms Summary
By joining a membership plan, you agree that: This is a priority service membership, not an insurance policy. All work is subject to inspection and acceptance by an engineer. Labour and parts are chargeable unless explicitly included. Services are for domestic residential properties only. Membership applies to one property address only.
Membership does NOT cover:
-
Pre-existing or ongoing faults before joining
-
Damage caused by misuse, neglect, or DIY work
-
Commercial or HMO properties (unless agreed in writing)
-
Drainage outside property boundaries
-
Boiler replacements or full system upgrades
-
Bathroom renovations or large installation works
-
Shower pumps, booster pumps, and macerator units (diagnosis only included
Fair Usage Policy
Memberships are designed for normal domestic use. We reserve the right to review excessive callouts, refuse service in cases of misuse or abuse, recommend alternative chargeable services if usage is abnormal, cancellation.
Minimum term: 3 months, cancel anytime after minimum term, no refunds for partial months, annual services must be used while membership is active.
Liability: we are not liable for, delays caused by factors outside our control, indirect losses (e.g. water damage, heating loss, business interruption), costs arising from emergency failures or system breakdowns.
Service may be affected by: Severe weather (storms, flooding, snow, ice), high demand periods, traffic or travel disruption, plumber availability or sickness, parts availability, unsafe or inaccessible working conditions, events outside our reasonable control We always aim to attend within stated timeframes, but all response times are based on reasonable effort under normal operating conditions.
Attendance does not guarantee: Immediate resolution, availability of parts on first visit, completion of complex repairs in one appointment.
Working hours are defined as 9am - 5pm, Monday - Friday.
An emergency call-out is defined as a sudden and unforeseen breakdown that results in a complete loss of heating or hot water, or where there is an immediate risk to health, safety, or property damage, such as an active water leak that cannot be contained. Emergency mebershipis provided to restore essential services as quickly as possible and is not intended for routine maintenance, minor faults, performance issues, system adjustments, or planned works. Non-urgent issues such as low pressure, thermostat settings, radiator balancing, or general servicing are not classed as emergencies and will be scheduled as standard appointments or charged separately where applicable. The final decision as to whether a situation is classified as an emergency rests with Telford Boiler and Plumber Services. Emergency call-outs are determined by Telford Boiler and Plumber Services based on the nature of the fault, taking into account safety, urgency, and risk to property.